The same question a hundred times
Where is my order, what is the return policy, do you deliver to Salalah. The answers already exist, and your team spends the day retyping them.
AI solutions
AI that actually knows your business
An assistant that gives generic answers helps nobody. We build assistants that read your documents, products and policies, answer in Arabic in your business’s own voice, and hand over to a person when they should.
- Arabic
- First, not translated
- Your data
- Source of every answer
- 24/7
- Response to customers
Where the hours go
Three kinds of work that drain your team
All repetitive, and all automatable without lowering the quality of service.
Slow replies outside working hours
A customer asks at night and buys from someone else in the morning. Instant response is not a luxury in online retail, it is a condition of staying in it.
Data nobody reads
Sales and stock reports pile up unread, so decisions get made on instinct while the answer sits in the data.
What we build
Practical tools, not technology demos
We start with one problem we can measure, then expand.
Customer support assistant
Answers from your own documents and policies, and knows when to say it does not know and pass the customer to a person.
Arabic first
Built for Arabic from the start rather than translated afterwards, including the Gulf dialects customers actually write in.
On the channel your customer uses
WhatsApp, chat on your website, or inside your own internal system.
Process automation
Sorting incoming messages, summarising long threads, and routing requests to the right team automatically.
Predictive analytics
Forecasting stock-outs, flagging slow-moving products, and identifying customers likely to stop buying.
Clear privacy terms
We agree at the start what leaves your data and what does not, and we put it in writing.
How we work
Start small and measure
We do not sell you a transformation. We start with one case with a visible effect.
- 1
Pick one case
Your most repeated question, or your slowest process. Something measurable within a month.
- 2
Prepare the knowledge
We gather your documents, policies and product data into one source the assistant can rely on.
- 3
Build and test internally
Your team tries it first on real questions, and we correct it before any customer sees it.
- 4
Launch and measure
We compare before and after in numbers: response time, handovers, and questions resolved without a person.
Where we apply it
Areas we have worked in
What they share: repetitive work at volume, where the answer already exists inside the company.
- Online retail
- Customer support
- Sales
- Internal operations
- Reporting
- WordPress
- Custom systems
Common questions
What clients ask before starting
Will it replace our support team?
No, and that is not the goal. Repeated questions get handled automatically so your team is free for the cases that genuinely need a person. The usual result is better service with the same headcount, not fewer staff.
Does it understand Arabic properly?
Yes, and we build for Arabic from the start. The real difficulty is not formal Arabic, it is understanding how customers actually write: local dialect, or a mix of Arabic and English. We test on real questions from your own conversations.
Where do its answers come from?
From your sources: your documents, policies and product data. When the answer is not there, it says it does not know and hands over to a person rather than inventing something.
What does it cost to run?
There is a build cost and a monthly running cost that depends on usage. We give you a realistic figure for both before starting, and set a monthly ceiling so the bill cannot surprise you.
How long until the first launch?
A single well-defined case usually takes three to six weeks, and most of that time goes into preparing the knowledge rather than writing code. The tidier your documents, the faster it goes.
Start with one case
Tell us the question your team answers most often, and we will tell you honestly whether it is worth automating.